Everything you need to know about Aurrix

Q1: How long does delivery take?

We deliver across Europe in 7-14 business days.You will receive a tracking number within 24-48 hours of your order being placed.

Delivery by country:
🇬🇧 UK: 7-12 days
🇩🇪 Germany: 8-14 days
🇫🇷 France: 8-14 days
🇳🇱 Netherlands: 7-12 days
🇮🇪 Ireland: 8-12 days

Q2: How do I track my order?

Once your order ships:

→ You will receive an email with tracking number
→ Use 17track.net to track
→ Enter your tracking number
→ See exactly where your order is!


Q3: Are the stones real or fake?

100% REAL natural stones.

We NEVER use synthetic,glass or fake alternatives.

Every AURRIX bracelet uses:

✅ Genuine natural stone
✅ Quality elastic band
✅ Premium finish
✅ Authenticity card included


Q4: Can I wear it in water or shower?

We recommend:

❌ Remove before swimming
❌ Remove before showering
❌ Avoid perfume directly on the bracelet
✅ Wipe with soft dry cloth
✅ Store in velvet pouch
✅ Keep away from chemicals

This keeps your braceletlooking beautiful longer!


Q5: What comes in the box?

Every AURRIX order includes:

✅ Natural Stone Bracelet
✅ Premium Black Gift Box
✅ Stone Meaning Card
✅ AURRIX Authenticity Card
✅ Free Velvet Storage Pouch

Completely ready to gift! No extra wrapping needed 🎁

Q6: Can I add a gift message?

Yes! At checkout:

→ "Order notes" section
→ Write your personal message
→ We will include it inside the box ✅

Q7: What payment methods do you accept?

We accept:

💳 Visa
💳 Mastercard
💳 American Express
📱 Apple Pay
📱 Google Pay
🅿️ PayPal

All payments are 100%secure and encrypted ✅

Q8: Is my payment secure?

Absolutely!

→ SSL encrypted checkout
→ Powered by Shopify
→ PCI compliant
→ Your data is NEVER stored
→ 100% safe and secure 🔒

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.

Contact Us