Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Tags and original packaging must be intact
- Proof of purchase is required
How to Start a Return
To initiate a return, contact us at aurrix.official@gmail.com with:
- Your order number
- Reason for return
- Photos/videos (if item is damaged or defective)
Important:
Returns must be approved before sending the item back. Items sent without approval will not be accepted.
Once approved, we will provide the return address and instructions.
Return Shipping
- Customers are responsible for return shipping costs (unless item is defective or wrong item received)
- We recommend using a trackable shipping method
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as proof
We will offer:
- Replacement OR
- Full refund (no return required in some cases)
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personal care products
- Customized or personalized items
Exchanges
We do not offer direct exchanges.
To get a different item:
- Return the original item
- Place a new order
European Union Customers
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, without providing a reason.
Refunds
- Once your return is received and inspected, we will notify you
- If approved, refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
If you haven’t received your refund after 15 business days, contact us at aurrix.official@gmail.com